Der365's Terms and Conditions
— Our Commitment to Transparency

Key Terms at a Glance

Der365's Terms & Conditions are built on a set of core principles. It is important to have a clear understanding of these before using the platform.

1. General Terms & Eligibility

By accessing der365 or using any of its services, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms constitute a legally binding agreement between der365 and the user.

Der365 reserves the right to update these Terms & Conditions at any time. Notice of any changes will be posted on the platform, and your continued use of the service after such changes will be taken as acceptance of the updated terms.

Who Can Use der365

• You must be at least 18 years old.
• Online gaming must be legally permitted in the country from which you are accessing the platform.
• You must not appear on any blacklist maintained by der365.
• Registration is not permitted if you have an active self-exclusion in place.

2. Account Registration & Verification

Providing accurate and up-to-date information is mandatory when registering on der365. Submitting false or incorrect information may result in account termination and forfeiture of any remaining balance.

Information Required at Registration

• Full name (as it appears on your national ID)
• Active mobile number or email address
• Date of Birth
• Residential Address

KYC Verification

Der365 may request identity verification (KYC) at any time. This may include a copy of your national ID, passport, or driving licence, as well as a recent utility bill. Withdrawals may be temporarily held until KYC is complete.

3. Deposit & Withdrawal Policy

All deposits and withdrawals on der365 are subject to specific rules that apply equally to every user.

Deposit Rules

• Only deposit from a payment account registered in your own name.
• Use approved payment methods including Mobile Banking, Nagad, and Rocket.
• A minimum deposit amount applies — the limit varies depending on the payment method used.
• Deposits using a third party's account or credit card are not permitted.

Withdrawal Rules

• Withdrawals will only be processed to the same payment method used for the deposit.
• Large withdrawals will not be processed until KYC verification is complete.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Der365 may request additional verification for any transaction deemed suspicious.

4. Bonus & Promotion Terms

Der365 offers a variety of bonuses and promotions, each with its own terms and conditions that must be followed. Claiming a bonus means you have accepted the relevant terms.

Wagering Requirements

Bonus funds cannot be withdrawn directly. A wagering requirement must be met before any withdrawal is allowed. For example, a bonus with a 30x wagering requirement means you must place BDT 3,000 in bets before withdrawing a BDT 100 bonus.

Important Bonus Rules

• Each promotion may only be used once per person, household, or address.
• Wagering requirements must be completed before the bonus expires.
• Free spin bonuses apply to designated games only.
• Der365 may modify or cancel any bonus offer at any time.
• If bonus abuse is detected, all winnings derived from that bonus will be voided.

5. Gaming Rules & Restrictions

All games on der365 are powered by internationally certified Random Number Generator (RNG) technology, ensuring every outcome is completely fair and random. Gaming results on der365 cannot be manipulated in any way.

Prohibited Activities

• Using automated software, bots, or scripts to play games.
• Exploiting game glitches or bugs to gain an unfair advantage.
• Colluding or cheating with other players.
• Attempting to hack or attack the platform's systems.
• Using der365 for money laundering or any other financial crime.

Technical Issues

If a game is interrupted mid-round due to a technical error, der365 reserves the right to void the result and refund the wager. No additional compensation will be provided in such cases.

6. Privacy & Data Protection

Der365 takes the protection of your personal information seriously. Full details on how we collect, use, and safeguard your data are available in our Privacy Policy.

Der365 never sells your personal information to third parties. However, information may be shared when required by law or upon request from a regulatory authority.

7. Responsible Gaming Policy

Der365 firmly believes that gaming should be a form of entertainment. To help prevent addiction and excessive play, der365 has a number of protective measures in place.

• Deposit Limits: the option to set daily, weekly, or monthly deposit caps.
• Session Limit: automatic logout after a defined period of play.
• Cooling-off Period: the option to temporarily pause your account.
• Self-Exclusion: the option to suspend your account for a set period or permanently.
• Reality Check: periodic reminders showing how long you have been playing.

8. Account Suspension & Cancellation Policy

Der365 may temporarily suspend or permanently close an account under any of the following circumstances.

Reasons for Account Closure

• Registering with false or inaccurate information.
• Operating multiple accounts.
• Bonus abuse or manipulation.
• Use of unauthorised software or methods.
• Suspicion of money laundering or other illegal activity.
• Abusive behaviour towards der365 staff.

9. Complaints & Dispute Resolution

Der365 takes all user complaints seriously. If you have an issue, please contact our support team first — most problems can be resolved quickly and amicably.

How to File a Complaint

1. Contact our support team via live chat or email.
2. Please include a description of your complaint, the date and time, and the relevant transaction ID.
3. Der365 will provide an initial response within 72 hours.
4. For complex matters, the investigation may take up to 14 working days.

If you are not satisfied with der365's decision, you may appeal to the relevant licensing authority.

10. Limitation of Liability & Legal Matters

Der365 is not liable for any losses resulting from technical errors, server outages, or third-party issues. The platform is provided on an "as is" basis and does not guarantee any specific outcome.

These Terms & Conditions are governed by international gaming law. The jurisdiction of the relevant court will apply in the event of any dispute.

Frequently Asked Questions